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Chauffeur Service: The Difference Great Service Makes

Chauffeur service in Atlanta, Georgia, and the surrounding areas provided by Chauffeurs Lane is a unique, friendly service that can set your company apart from others, upholding your brand to continue to be the best in the area. 86 percent of the time, good customer service turns one-time clients into loyal customers.

And those who experience top-tier service are more likely to recommend your company to others.

Therefore, good service equals more revenue.

Being a chauffeur in Atlanta often means that you’re the first face that sets the tone for the city. You pick families, couples, and business partners up from the airport and give them their first taste of Atlanta.

You’ll want their first experience in the city to be memorable, starting their trip off strong. And this all comes from a chauffeur service that provides a friendly demeanor, directional ease, and a helpful mindset.

Knowing how important first impressions are, we’ll delve into why practicing stellar service is always a wise decision.

What Is A Chauffeur Service Atlanta?

Chauffeurs are different from taxi or Uber drivers, providing much more than a five-minute drive from the airport to a hotel. Chauffeurs/chauffeuses are employed to drive luxury vehicles and/or limousines.

There is a high degree of trust that clients must have when employing a chauffeur. The drivers must be safety-conscious on the roads, polite and professional throughout the trip, and offer confidentiality to clients and their conversations.

That is why luxury chauffeur service providers administer a background check on all of their drivers.

Chauffeurs also differ from the services provided by a professional driver. Chauffeurs have the additional responsibility of serving clients—fetching luggage, making reservations, and even picking up dry cleaning.

They are the epitome of luxury, right down to the way they dress. A chauffeur can generally be spotted in a suit and tie, styled in a driving cap and glove. The way one presents themselves directly relates to the type of customer service they provide.

Customer Service: Chauffeur Standards

Becoming a successful chauffeur and thoughtfully representing a brand is no small feat. When behind the wheel and talking with clients, you must be on the top of your game.

There are multiple areas in which premier service can shine through, read on to learn how to improve your craft.

Safety

Safety is the utmost important factor when working for a chauffeur service. You must know how to follow all traffic laws while keeping a level head in front of your client.

There are plenty of crazy drivers out there, and your job is to not let other vehicles faze your standard of driving. Always be on alert, especially when driving in the city or through traffic.

Punctuality

The most common client of a chauffeur service is those in business. They might be visiting Atlanta for a conference or roadshow or meeting a client for a potential sale or partnership.

Their success directly impacts your own, so getting your client where they need to be is crucial.

We suggest showing up at their place early for pick up. Keep drinks and snacks in the car for on-the-go refreshments. An added bonus to a driver prepared with mints, lint rollers, and maybe even cologne/perfume.

Your clients may not be as punctual as you are, so proving items that ease their trip will help you out too.

Communication

There is a fine line to walk when conversing with your clients. You want to appear friendly and knowledgeable of their needs, but not overbearing. Many clients take calls while in the car, others want some moments of peace, and some might want some friendly conversation.

It’s about learning social cues. This may take some practice, and everyone is different in expressing their needs. But communication can be verbal and nonverbal, and it’s about navigating the tides of these tactics.

Geographical Knowledge

This goes hand-in-hand with being punctual and communicative. If you have clients that are visiting Atlanta for the first time, you’ll often get queries on geographical landmarks and the city.

We suggest freshening up your knowledge of the city’s offerings. You can tell people of new and exciting restaurants to try, or areas to explore. Add a personal touch by sharing your own favorites.

Understanding the city goes further than just these suggestions. If a road is backed up and a client needs to get somewhere soon, a backway would be helpful to know.

It also is impressive for a client to see that their driver doesn’t need a GPS for every location.

Additional Professional Qualities

There are more ways to make yourself stand out amongst the other executive transportation services. Clients want their chauffeurs to be accommodating to their needs. If something comes up that changes the schedule, adjust to their requests.

If a client wants to stop for a drink when you’re stressed about getting them to an event on time, calmly let them know the situation and allow them to make the final decision.

Calm is the name of the game. Plenty of people buckle under pressure, and your best attribute should be your ability to radiate calmness onto your passengers. Regardless of the traffic, the client, or the situation, the best chauffeurs hold themselves together.

If you’re confident, then your clients will trust your opinion and decisions. Taking the time to look respectable and immaculately groomed will also affect their perception of you and your abilities.

Ready for Chauffeur Service in Atlanta

If a client can put their trust in you, it’ll make your job much easier. Following the chauffeur service suggestions will help you gain and keep your reputable brand.

If you’re interested in experiencing the luxury of the chauffeuring craft, contact us today! Whether it’s for a fun jaunt around the city of Atlanta or for business-related activities, we’ll be happy to serve you.