Find answers to common questions about our luxury transportation services, booking process, and policies.
Booking & Reservations
You can book a ride through our online booking system, by calling us at (770) 310-8765, or by emailing info@chauffeurslane.com. For the best experience, we recommend booking online where you can select your vehicle, enter trip details, and receive instant confirmation.
We recommend booking at least 24 hours in advance to ensure availability, especially for airport transfers and special events. However, we do accommodate same-day bookings when vehicles are available. For weddings and large events, we suggest booking 2-4 weeks ahead.
Yes, you can modify or cancel your reservation up to 24 hours before your scheduled pickup time without any fees. Cancellations made less than 24 hours in advance may be subject to a cancellation fee. Please contact us as soon as possible if your plans change.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and corporate accounts. Payment is processed securely at the time of booking. For corporate clients, we offer invoicing options with approved credit terms.
Absolutely! You can book transportation for anyone—clients, family members, executives, or VIP guests. Simply provide their contact information and travel details when booking. We’ll send pickup confirmation directly to the passenger and keep you updated on the ride status.
Yes, we offer recurring ride scheduling for daily, weekly, or monthly transportation needs. This is perfect for regular airport commutes, executive transportation to the office, or ongoing business travel. Contact us to set up a customized recurring schedule with preferred vehicles and pickup times.
Services & Vehicles
Our fleet includes Mercedes E-Class executive sedans (up to 3 passengers), Cadillac Escalade ESV luxury SUVs (up to 6 passengers), and Mercedes Sprinter executive vans (up to 14 passengers). All vehicles are late-model, meticulously maintained, and professionally detailed before each trip.
We serve the entire Atlanta metropolitan area including all neighborhoods, suburbs, and surrounding counties. We also provide city-to-city service to destinations throughout the Southeast including Charlotte, Nashville, Savannah, Birmingham, Jacksonville, and Charleston.
Yes, our chauffeur service is available by the hour with a 2-hour minimum. Your dedicated chauffeur and vehicle remain at your disposal for as long as you need—perfect for business meetings, shopping trips, city tours, or any occasion requiring multiple stops.
All vehicles include complimentary bottled water, Wi-Fi connectivity, phone chargers (USB and USB-C), climate control, premium leather seating, and privacy partition (in SUVs and vans). Our chauffeurs also provide luggage assistance and meet-and-greet service for airport pickups.
Yes! We accommodate special requests including child car seats (infant, toddler, booster), extra luggage space, wheelchair accessibility, pet-friendly vehicles, champagne service for celebrations, and specific temperature preferences. Just let us know your needs when booking.
Yes, all Chauffeurs Lane vehicles are 100% smoke-free and professionally cleaned after every trip. We maintain the highest standards of cleanliness and air quality for your comfort and health.
Airport Transfers
Yes, we monitor all flights in real-time using advanced flight tracking technology. If your flight is delayed or arrives early, we automatically adjust your pickup time. There’s no need to call us—your chauffeur will be waiting when you land.
For arrivals at Hartsfield-Jackson Atlanta International Airport, your chauffeur will meet you in the designated pickup area with a professional sign displaying your name. For domestic arrivals, this is typically at the curb outside baggage claim. We’ll send you specific instructions with your booking confirmation.
No, there are no additional fees for flight delays. We include complimentary wait time for all airport pickups—60 minutes for domestic flights and 90 minutes for international flights from your actual landing time. Additional waiting beyond this is charged at our standard hourly rate.
We provide service to all Atlanta-area airports including Hartsfield-Jackson Atlanta International Airport (ATL), DeKalb-Peachtree Airport (PDK), Fulton County Airport (FTY), Cobb County Airport (RYY), and all private FBO terminals. We also service regional airports throughout Georgia and the Southeast.
For airport departures, your chauffeur arrives 15 minutes before your scheduled pickup time to ensure you never wait. We factor in real-time traffic conditions and recommend pickup times that get you to the airport 2 hours before domestic flights and 3 hours before international flights.
Yes, all our chauffeurs provide full luggage assistance. They will help load and unload your bags, ensure everything is secure, and deliver your luggage directly to you at your destination. For airport pickups, they’ll meet you at arrivals and handle all luggage from baggage claim to the vehicle.
Pricing & Policies
Yes, our quoted prices include the vehicle, professional chauffeur, fuel, tolls, parking fees (where applicable), and all standard amenities. There are no hidden fees or surge pricing. The only additional cost is gratuity for your chauffeur, which is at your discretion (though 20% is customary).
No, there are no additional charges for standard luggage. Each vehicle has ample space for luggage appropriate to its passenger capacity. If you have oversized items (golf clubs, ski equipment, etc.) or an unusually large amount of luggage, please let us know when booking so we can recommend the appropriate vehicle.
Absolutely. All Chauffeurs Lane drivers are professionally licensed, thoroughly background-checked, and fully insured. Our company maintains comprehensive commercial liability insurance that exceeds industry standards. Your safety is our top priority.
Yes, we offer corporate accounts with customized billing, dedicated account management, priority booking, volume discounts, detailed trip reporting, and centralized invoicing. Perfect for companies that need reliable executive transportation. Contact us to set up your corporate account.
Cancellations made 24+ hours before pickup receive a full refund. Cancellations made less than 24 hours before pickup may incur a 50% cancellation fee. No-shows are charged 100%. For special events requiring multiple vehicles, cancellation terms may vary and will be specified in your booking confirmation.
Safety & Professionalism
Safety is our highest priority. All vehicles undergo regular maintenance and safety inspections. Our chauffeurs complete defensive driving training, pass comprehensive background checks, and maintain clean driving records. Vehicles are equipped with GPS tracking, and we monitor all trips in real-time. We also carry $5 million in commercial liability insurance.
Yes, every Chauffeurs Lane chauffeur completes extensive training in professional etiquette, customer service excellence, discretion and confidentiality, route planning, emergency procedures, and luxury service standards. They’re not just drivers—they’re hospitality professionals committed to providing exceptional experiences.
Yes, every chauffeur undergoes comprehensive federal and state background checks, motor vehicle record reviews, employment verification, drug testing, and professional reference checks before joining our team. We maintain the highest hiring standards in the industry.
Special Occasions & Events
Yes! We specialize in wedding transportation with customized packages including bridal party transport, bride and groom luxury transfers, guest shuttles, red carpet service, champagne service, decorated vehicles with ribbons and flowers, and photography coordination. Packages are tailored to your guest count, venues, and timeline.
Absolutely. We coordinate transportation for groups of any size—from small executive teams to large corporate events and weddings with 100+ guests. Our Mercedes Sprinter vans accommodate up to 14 passengers each, and we can deploy multiple vehicles with synchronized scheduling for seamless group logistics.
Yes! We provide VIP transportation to all major Atlanta venues including Mercedes-Benz Stadium, State Farm Arena, Truist Park, the Fox Theatre, and concert venues throughout the metro area. Avoid parking hassles, traffic, and surge pricing with our reliable luxury transportation. We coordinate pickup times based on event schedules.
Still Have Questions?
Our team is here to help. Contact us anytime and we’ll be happy to assist with your transportation needs or answer any questions not covered here.
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