Privacy Policy

Last Updated: February 2026

Chauffeurs Lane ("we," "us," or "our") operates the website chauffeurslane.com and provides premium luxury chauffeur and ground transportation services. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of visitors to our website and users of our services. By accessing our website or utilizing our transportation services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, as well as information that is gathered automatically when you interact with our website and services. The categories of information we may collect include:

Personal Information You Provide

• Full name, phone number, and email address when making a reservation or inquiry
• Pickup and drop-off addresses, flight information, and scheduling details for transportation services
• Billing and payment information processed through our booking system
• Corporate account details, including company name, billing address, and authorized traveler lists
• Special requests, preferences, and communication records related to your service

Information Collected Automatically

• Device and browser information, including IP address, browser type, operating system, and device identifiers
• Website usage data such as pages visited, time spent on pages, referring URLs, and navigation paths
• Location data derived from your IP address or, with your consent, from your device's GPS functionality
• Cookies and similar tracking technologies as described in the Cookies section below

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Fulfillment: To process and confirm reservations, dispatch chauffeurs, coordinate pickup and drop-off logistics, and provide the transportation services you have requested.
• Communication: To send booking confirmations, service updates, trip receipts, and respond to your inquiries and support requests.
• Account Management: To create and manage corporate accounts, process billing, and maintain records of your service history.
• Service Improvement: To analyze usage patterns, improve our website functionality, enhance our fleet and service offerings, and develop new features.
• Safety and Security: To ensure the safety of our passengers and chauffeurs, verify identities, prevent fraud, and comply with legal obligations.
• Marketing: With your consent, to send promotional communications about special offers, new services, and seasonal travel packages. You may opt out of marketing communications at any time.
• Legal Compliance: To comply with applicable federal, state, and local laws, regulations, and legal processes.

3. Booking System — LimoAnywhere

Chauffeurs Lane uses LimoAnywhere, a third-party reservation and dispatch platform hosted at book.mylimobiz.com, to process online bookings. When you make a reservation through our booking portal, your personal information — including your name, contact details, pickup and drop-off locations, and payment data — is collected and processed by LimoAnywhere in accordance with their own privacy policy and data security practices.

We encourage you to review LimoAnywhere's privacy policy to understand how your data is handled within their platform. Chauffeurs Lane is not responsible for the data practices of third-party platforms, though we select partners who demonstrate a strong commitment to data security and confidentiality.

Payment information submitted through the booking system is processed by PCI-compliant payment processors. Chauffeurs Lane does not store your full credit card number, CVV, or other sensitive payment credentials on our servers.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business, including our booking platform (LimoAnywhere), payment processors, email service providers, and website analytics providers. These parties are contractually obligated to use your information solely for the purpose of providing services to Chauffeurs Lane.
• Chauffeurs: With our professional chauffeurs to the extent necessary to fulfill your reservation, including your name, pickup location, and any special instructions. All chauffeurs are bound by confidentiality agreements.
• Corporate Clients: If your trip is booked through a corporate account, we may share trip details and billing information with the authorized representative of that corporate account.
• Legal Requirements: When required by law, subpoena, court order, or governmental regulation, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand visitor behavior. The types of cookies we use include:

• Essential Cookies: Required for the basic functionality of our website, including navigation, security, and access to the booking portal. These cookies cannot be disabled.
• Analytics Cookies: Used to collect aggregated, anonymous data about how visitors interact with our website, enabling us to improve site performance and user experience.
• Functional Cookies: Allow the website to remember your preferences, such as language settings or previously entered booking details, to provide a more personalized experience.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of our website and affect your ability to complete bookings online.

6. Data Security

Chauffeurs Lane implements industry-standard administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure, access-controlled storage of personal data with restricted employee access on a need-to-know basis
• Regular security assessments and monitoring of our systems and third-party integrations
• Confidentiality and non-disclosure agreements with all chauffeurs, staff, and third-party service providers

While we take reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your information but are committed to promptly addressing any security incident that may affect your personal data.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request that we correct inaccurate or incomplete personal information.
• Deletion: The right to request that we delete your personal information, subject to certain legal exceptions and retention requirements.
• Opt-Out: The right to opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
• Data Portability: Where applicable, the right to request your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take reasonable steps to delete that information promptly. If you believe that a child under 16 has provided us with personal information, please contact us immediately at the address listed below.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, provide additional notice on our website. Your continued use of our website or services following the posting of changes constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: