Privacy Policy

1. Introduction

This Privacy Policy describes how Chauffeurs Lane LLC (“Company,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website (chauffeurslane.com) and transportation services.

By using our services, you consent to the data practices described in this policy. We are committed to protecting your privacy and ensuring the security of your personal information in accordance with applicable laws and regulations.

This policy applies to information collected through our website, booking platform, email communications, phone interactions, and during the provision of transportation services.

2. Information We Collect

Information You Provide

When you make a reservation or contact us, we collect information you voluntarily provide, including:

Data Type	Purpose
Name	Identify you for service and meet-and-greet
Email address	Send confirmations and communicate about your booking
Phone number	Contact you regarding your trip and enable chauffeur communication
Pickup/drop-off addresses	Provide transportation services to your specified locations
Flight information	Track flights and adjust pickup times accordingly
Payment information	Process payments for services rendered
Special requests	Accommodate specific needs (child seats, accessibility, etc.)

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or source

This information is collected through cookies and similar technologies. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Process reservations, dispatch chauffeurs, and provide transportation services
• Communication: Send booking confirmations, reminders, and service updates
• Payment Processing: Process transactions and manage billing
• Customer Support: Respond to inquiries and resolve issues
• Safety & Security: Verify identities, prevent fraud, and ensure safe service
• Service Improvement: Analyze usage patterns to improve our services and website
• Marketing: With your consent, send promotional offers and updates
• Legal Compliance: Comply with legal obligations and protect our rights

4. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We share information with trusted third parties who assist in operating our business:

• Payment processors (to securely process transactions)
• Email service providers (to send confirmations and communications)
• Cloud hosting providers (to store data securely)
• Analytics services (to understand website usage)

These providers are contractually obligated to protect your information and use it only for the specified purposes.

Legal Requirements

We may disclose information when required by law, such as:

• In response to valid legal processes (subpoenas, court orders)
• To protect our rights, property, or safety
• To investigate potential violations of our terms of service
• In connection with a business transfer (merger, acquisition)

With Your Consent

We may share information with third parties when you have given explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Secure payment processing through PCI-compliant providers
• Access controls and authentication for our systems
• Regular security assessments and updates
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active account data: Retained while you continue to use our services
• Transaction records: Retained for 7 years for tax and accounting purposes
• Communication records: Retained for 3 years for customer service purposes
• Marketing preferences: Retained until you unsubscribe or request deletion

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. Your Privacy Rights

You have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format
• Restriction: Request limitation of processing in certain circumstances

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt out of the sale of personal information. As stated above, we do not sell personal information.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will:

• Update the “Last Updated” date at the top of this policy
• Post the revised policy on our website
• For significant changes, notify you via email (if you have an account with us)

We encourage you to review this policy periodically to stay informed about how we protect your information.