Accessibility Statement.

Chauffeurs Lane ("we," "us," or "our") is committed to ensuring that chauffeurslane.com is accessible to the widest possible audience, regardless of ability or the technology used to reach it. We believe that booking premium ground transportation should be effortless for every traveler, and we treat digital accessibility as an ongoing part of how we build and maintain our website.

1. Our Commitment

Accessibility is not a one-time project for Chauffeurs Lane — it is a continuing commitment. We work to remove barriers that could prevent people with disabilities from browsing our fleet, requesting a quote, completing a reservation, or contacting our dispatch team. As we add new features and content, we aim to design and test them with accessibility in mind from the outset rather than as an afterthought.

2. Conformance Standard

We are working to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities. WCAG 2.1 Level AA is the standard most widely referenced by accessibility regulations, and it is the target we measure our website against.

Conformance with these guidelines is an ongoing effort. While we strive to meet WCAG 2.1 Level AA across our website, we cannot guarantee that every page is fully conformant at all times, particularly as content is updated. Where we fall short, we are committed to identifying and addressing the issue.

3. Measures We Take

To support an accessible experience, Chauffeurs Lane takes a number of practical measures, including:

• Building our website with semantic HTML and clearly defined page landmarks so assistive technology can navigate it predictably.
• Providing a "Skip to main content" link so keyboard and screen-reader users can bypass repeated navigation on every page.
• Designing for keyboard operability, so the site can be used without a mouse, with a visible focus indicator on interactive elements.
• Writing descriptive text alternatives for meaningful images and labels for form fields.
• Announcing important changes — such as booking steps, fare quotes, and validation errors — to screen readers as they occur.
• Considering color contrast and text legibility in our visual design.
• Reviewing accessibility when we release new pages and features, and incorporating accessibility into our ongoing development process.

4. Accessibility Features

The following features are intended to make our website easier to use with assistive technology:

Keyboard Navigation

All primary navigation, links, buttons, and form controls are reachable and operable using a keyboard. A "Skip to main content" link is the first focusable element on every page and moves focus directly to the main content area.

Screen Reader Support

Pages use headings, landmarks, and descriptive link text to support screen-reader navigation. Our online booking flow announces step changes and the calculated fare, and surfaces validation messages so they are not missed by people who do not see the screen.

Responsive, Resizable Layout

Our website is responsive and supports browser zoom and larger text sizes, so content remains readable when magnified without requiring horizontal scrolling on most screens.

5. Known Limitations

Despite our ongoing efforts, some parts of our website may not yet be fully accessible. We are aware of the following limitations and are working to address them:

• Embedded map: The interactive Google Map on our website is provided by a third party and may not be fully accessible. Our full street address is always available as plain text next to the map, and our dispatch team can provide directions by phone.
• Third-party booking and payment tools: Certain steps — such as address autocomplete and secure card entry — are powered by third-party services whose accessibility we do not directly control. If you encounter a barrier, our dispatch team can complete your reservation with you by phone.
• Older content and documents: Some older pages, images, or downloadable files may not yet meet our current accessibility standards. We update these as part of our ongoing review.

If you encounter a barrier that is not listed here, please let us know using the contact details below — your feedback directly informs our priorities.

6. Third-Party Content

Some content and functionality on chauffeurslane.com is provided by third parties — including our maps provider, our reservation and dispatch platform, address autocomplete, and payment processing. While we choose partners who we believe share our commitment to a quality experience, Chauffeurs Lane does not control the accessibility of third-party content and cannot guarantee its conformance with WCAG 2.1 Level AA. We are happy to help you complete any task affected by third-party tools through an alternative channel.

7. Report an Accessibility Problem

We welcome your feedback on the accessibility of Chauffeurs Lane. If you encounter an accessibility barrier on our website, or if you need information from this site in a different format, please contact us. When you reach out, it helps us if you can describe the page or task involved, the problem you experienced, and the browser and assistive technology you were using.

Our dispatch line is staffed 24 hours a day, and we aim to respond to accessibility feedback promptly:

We treat every accessibility report seriously and will work with you to provide the information or service you need.

8. Alternative Ways to Book

If any part of our online booking experience is difficult to use, you do not have to complete your reservation on the website. You can book a chauffeur, request a quote, or make changes to an existing reservation by calling our dispatch team directly at (770) 310-8765 or by emailing contact us. Our team is glad to handle the entire process for you.

9. Assessment & Updates

Chauffeurs Lane assesses the accessibility of our website through a combination of internal review and automated testing tools, and we incorporate accessibility checks into our ongoing development work. As web standards, assistive technologies, and our own website evolve, we will continue to review and improve the accessibility of chauffeurslane.com.

We may update this Accessibility Statement from time to time to reflect changes to our website or to our accessibility practices. When we make material changes, we will revise the "Last updated" date shown at the top of this page.