Cancellation & Refund Policy

At a glance

• Sedans & SUVs — free cancellation more than 24 hours before your scheduled pickup time.
• Vans & Sprinters — free cancellation more than 7 days before pickup.
• Multi-vehicle & large-group charters — free cancellation more than 14 days before pickup.
• Weddings, proms & special events — deposits are non-refundable, and cancellations within14 days of the event are billed in full.
• Cancellations made inside the applicable window above are reviewed case by case — please call dispatch.
• Nothing is charged when you book. The card on file is placed under a temporary authorization hold only; it is released automatically if you cancel within the free window.